Terms of Service

These Terms of Service ("Terms") govern your access to and use of Nutrio's website, mobile experience, and related services (collectively, the "Service"). By creating an account or using the Service, you agree to be bound by these Terms. If you don't agree, don't use the Service.

Nutrio provides:

• Free meal, water, and macro tracking.
• Photo meal analysis that estimates calories and macronutrients from a photo you provide.
• Meal plans built around a goal, calorie target, and plan length.
• A Client Hub for dietitians, coaches, and enterprise teams to manage a client roster, assign targets, and react to client activity.
• Optional links to third-party grocery services (such as Instacart and Amazon Grocery) to turn a meal plan into a shopping list.

You must provide accurate information when creating an account and are responsible for activity that happens under it. You must be at least 16 years old to use Nutrio. If you're using Nutrio on behalf of a company or organization (for example, as a coach or enterprise admin), you confirm you have authority to bind that organization to these Terms.

• Nutrio has a free plan, paid plans (Pro, Trainer, Gym) and one-off credit packs. The free plan includes a daily number of Nutrio credits (one credit is one photo scan, Coach reply or meal plan), shown in the app; it resets each day. Bought credits are used after the free ones and do not expire.
• Clients who share their logs with a trainer or gym on a paid plan can use Nutrio without their own plan for as long as that plan is active.
• The Trainer and Gym plans include one free trial per account. No payment details are needed, and the trial ends by itself.
• Mobile money payments (through pawaPay) pay for 30 days at a time and do not renew automatically. Card payments (through Stripe) renew monthly until you cancel; cancelling stops the next renewal.
• If you cancel within your first month on a paid plan, you can ask us for a full refund of that first payment. Otherwise fees are non-refundable except where the law requires.

You agree not to:

• Use the Service for anything unlawful, or upload content you don't have the right to share.
• Attempt to reverse-engineer, scrape, or interfere with the Service's normal operation.
• Misuse the Client Hub to access, contact, or store data about someone who hasn't agreed to be your client.
• Get around usage limits or plan restrictions.

Calories, macros, and meal recommendations produced by Nutrio, whether from a photo scan, a manual log, or a generated plan, are estimates based on visual and self-reported input. They are provided for general informational purposes only and are not medical, dietary, or clinical advice. Nutrio is not a substitute for consulting a qualified physician, registered dietitian, or other healthcare provider, particularly if you have a medical condition (including conditions referenced in your stated goals, such as PCOS or prediabetes) or are pregnant, nursing, or under 18.

A coach or organization can invite you to share your Nutrio logs. Nothing is shared until you open the invite and accept it. After that, the coach can see your meal logs, daily totals, streaks, and progress data, set targets for you, and leave reactions or notes on your logged meals. You can see who you share with, and stop sharing at any time, from your dashboard. The coach is responsible for the advice they give you; Nutrio does not supervise or verify it.

Nutrio integrates with third-party services to operate, including Stripe for payments, email and notification providers, and grocery partners such as Instacart, Amazon Grocery, and Walmart for optional shopping-list checkout (which may involve referral or affiliate compensation to Nutrio). Your use of those third-party services is governed by their own terms, not ours.

Nutrio and its logos, product names, and design are owned by us. You retain ownership of the photos and content you upload; by uploading, you grant Nutrio a license to process that content solely to provide the Service to you (for example, running meal analysis on a photo).

You may stop using the Service and delete your account at any time. We may suspend or terminate accounts that violate these Terms, misuse the Client Hub, or pose a risk to other users or the Service.

The Service is provided "as is" without warranties of any kind. To the maximum extent permitted by law, Nutrio is not liable for indirect, incidental, or consequential damages arising from your use of the Service, including decisions made based on estimated nutrition data.

We may update these Terms from time to time. If we make material changes, we'll notify you through the Service or by email. Continuing to use Nutrio after changes take effect means you accept the updated Terms.

Questions about these Terms? Contact us.